Shipping Frequently Asked Questions

General FAQs

What are the shipping fees to my area?

We’ve got you covered - we have a handy calculator on our website to help! Just add the products you want to your cart, and then use the “Get Shipping Estimates” form below your cart to calculate shipping fees. We calculate shipping based on weight, box size, and zip/postal code. If you’re still having trouble after trying that, email us at info@hhfshop.com with the specific items you want (including size and quantity) and your zip/postal code and we can get an estimate for you.

I’m located outside of the United States. Can you ship to me?

Sure thing! We can ship our flower frogs and merchandise internationally, however we are not able to ship fresh or dried flowers outside of the US. To check shipping fees, be sure to click the “Click Here For International Checkout” button on the cart page for rate estimates and to complete your purchase. 

Has my order been shipped? When will it get here?

Once you place your order, you’ll receive a confirmation email. After that, you’ll receive a shipping email with your tracking number and shipping updates as it gets closer to you.

I didn’t get a confirmation email for my order!

Oops! Don’t worry, sometimes our emails will get caught in your spam or junk folder. Be sure to check those first. If you still don’t see it, reach out to us at info@hhfshop.com to check the status of your order.

I always have problems with shipping carriers delivering to the wrong address - can I include notes for the delivery driver?

We understand how frustrating it can be when orders end up at the wrong address. On our end, the only information we can give to our shipping carriers to make sure your order gets to the right place is your address. If you’ve had bad luck in the past with orders ending up in the wrong place, even though you’ve provided the correct one, you’ll want to reach out directly to the shipping carrier to make sure it ends up where it needs to be. If you’re unsure which shipping carrier you need to check with, email us at info@hhfshop.com.

For local delivery within 10 miles of Weyers Cave, we typically use Google Maps to find your address without much trouble. If the recipient’s address is extra tricky to find, feel free to include extra delivery information in your order notes.

Is my address within your local delivery area?

We offer local delivery within a 10-mile radius of Weyers Cave. To check if you’re within our radius, select “Local Delivery” as your delivery method, add the item to your cart, and use our “Get Shipping Estimates” form below your cart. If you get a message saying that your item is not within our delivery radius, and you feel that this is incorrect, contact us at info@hhfshop.com and we’ll take a look. 

Flower FAQs

All right! I ordered my flowers. Now what?

Yay! First, get excited for some fresh, American-grown flowers! To ensure that your flowers arrive in the best condition possible, be sure that you or the recipient will be home to receive your package as soon as it arrives. Flowers don’t like sitting in a box for too long, so be sure to unpack and place them in water immediately. Keep them in a cool, climate controlled area, and check out our Fresh Flower Care Tips for more information on caring for your new flower friends. 

Will my flowers survive being shipped in the summer heat?

Our wonderful fulfillment team will always ship your flowers with ice packs to keep them nice and cool while they travel to you. During the hottest months of the year, we keep an eye on temperatures for the flower’s destination and may add extra ice packs to be extra safe.

Oh no! My flowers were looking sad when they arrived - what do I do?

That’s certainly not the experience we wanted you to have! First, get those flowers a fresh snip at the ends of the stems, and place them in fresh, cool water immediately (don’t forget to use the included flower food packet as well!). Sometimes, flowers can wilt a little bit during shipping, and just need a nice, big drink of water to perk back up! We recommend giving them 12-24 hours to bounce back. If they’re still not looking as happy as they should after that time, please let us know! Email us at info@hhfshop.com with your order number and pictures of the flowers. While we don’t often have issues with shipping flowers, it can be tricky shipping perishable items, so when something goes wrong we always want the opportunity to make it right!

Flower Frog & Merchandise FAQs

How long will it take for my order to get to me?

Your flower frogs or merchandise will be shipped within 3-5 business days of when you place your order. If for any reason your product has gone out of stock or is still in production and might be deltayed, we’ll notify you immediately. Flower frogs are shipped based on the shipping service you select at checkout.

My flower frog was damaged when it got to me! What should I do?

We’re sorry to hear that your flower frog arrived damaged. We package our frogs carefully to ensure this doesn’t happen, but when it does, we always want to make it right! Please let us know by contacting us at info@hhfshop.com with your order number and photos of the damage so that we can help resolve this issue.

What type of flower frog should I order? What size? Help!

We’re here to help! Please check out our blog post here for lots of information on the different types of frogs and which one will be best for you, as well as tips on choosing the right size.

Uh oh...I just got my order, and I realized I ordered the wrong thing by accident! What should I do?

If you accidentally purchased the wrong item (for example, you purchased a flower frog that turned out to be the wrong size for what you needed), you can ship it back to us at your expense, and once we receive the return we can refund the cost of the product, (not including shipping). Let us know if you need help placing an order for the correct product - we’re happy to help!

If the item you received was not what you ordered, please let us know by emailing info@hhfshop.com so we can make it right!